Last Updated: 2nd September 2024
Welcome to Our Precious Earth! These Terms of Sale & Refunds outline the rules and conditions that apply when you purchase products from our website at https://ourpreciousearth.co.uk/. By placing an order with us, you agree to these terms. Please read them carefully before making a purchase.
1. Orders
1.1. Placing an Order
When you place an order with us, you agree to provide accurate and complete information. This includes your name, billing address, delivery address, payment details, and any other information required to process your order.
1.2. Order Confirmation
After you place an order, we will send you an email to confirm that we have received it. This email does not mean that your order has been accepted; it’s just a confirmation that we’ve received your request.
1.3. Acceptance of Orders
We reserve the right to accept or reject any order at our discretion. If we are unable to fulfil your order, we will let you know as soon as possible and provide a full refund.
2. Pricing and Payment
2.1. Prices
All prices on our website are in GBP (£) and include VAT unless otherwise stated. We do our best to ensure that prices are correct, but errors may occur. If we discover a pricing error after you have placed an order, we will contact you with the option to reconfirm your order at the correct price or cancel it.
2.2. Payment Methods
We accept Visa, Mastercard, American Express, and Paypal. By submitting an order, you confirm that the payment method you are using belongs to you or that you have permission to use it.
2.3. Payment Processing
Payment is taken at the time of order. If we are unable to process your payment, your order will not be accepted, and we will notify you.
3. Shipping and Delivery
3.1. Delivery Times
We aim to dispatch all orders within 2-3 business days. Delivery times are estimates and may vary depending on your location and the carrier. We are not responsible for delays caused by the carrier or other factors beyond our control.
3.2. Shipping Costs
Shipping costs are calculated at checkout and depend on the delivery option you choose. Any additional customs charges or taxes for international orders are your responsibility.
3.3. Risk and Ownership
Ownership of the products passes to you when we dispatch the goods. From that point, you bear the risk of loss or damage to the products.
4. Returns and Refunds
4.1. Returns Policy
If you are not completely satisfied with your purchase, you can return unused items within 14 days of delivery. The items must be in their original packaging, undamaged, and suitable for resale.
4.2. Return Shipping Costs
If you return an item because it’s faulty or damaged, we will replace it and refund your return shipping costs. For all other returns, the cost of return shipping falls to you.
4.3. How to Return Items
To return an item, please contact us at support@ourpreciousearth.co.uk for instructions. Once we receive the returned item and confirm its condition, we will process your refund.
5. Faulty or Damaged Items
5.1. Reporting Issues
If your item arrives faulty or damaged, please contact us as soon as possible at support@ourpreciousearth.co.uk with your order number and details of the issue.
5.2. Replacements and Refunds
We will offer a replacement for faulty or damaged items or provide a full refund if a replacement is not available. We will also cover the cost of returning the faulty or damaged item.
6. Changes to These Terms
6.1. Updates
We may update these Terms of Sale from time to time. The terms that apply to your purchase will be those in place at the time you placed your order unless any change to these terms is required by law or government authority.
7. Contact Information
7.1. Get in Touch
If you have any questions about these Terms of Sale, please contact us at keith@ourpreciousearth.co.uk.