Last Updated: 29th August 2024
Welcome to Our Precious Earth. These Terms and Conditions outline the rules and regulations for the use of Our Precious Earth’s website, located at https://ourpreciousearth.co.uk/. By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use Our Precious Earth’s website if you do not accept all of the terms and conditions stated on this page.
1. General Information
1.1. Company Information
Our Precious Earth is operated by Keith Hunt, a sole trader business registered in England and Wales. The registered office is located at 10 Wellington Square, Minehead, Somerset TA24 5NH. For any enquiries, you can reach us at keith@ourpreciousearth.co.uk.
1.2. Use of the Website
By using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website.
2. Products and Services
2.1. Product Descriptions
We strive to ensure that all products on our website are described as accurately as possible. However, we do not guarantee that product descriptions or other content are free from errors. If a product offered by us is not as described, your sole remedy is to return it in an unused condition.
2.2. Pricing
All prices are listed in GBP (£) and are inclusive of VAT unless stated otherwise. We reserve the right to change prices at any time without prior notice.
2.3. Availability
We make every effort to maintain stock levels but cannot guarantee the availability of any product. If a product is not available after an order has been placed, we will notify you as soon as possible and offer a refund or an alternative product.
3. Orders and Payments
3.1. Order Process
By placing an order on our website, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product information, stock unavailability, or suspected fraudulent activity.
3.2. Payment
Payments are processed securely through our payment provider. We accept Visa, Mastercard, American Express, and Paypal. You confirm that the credit/debit card or payment method used is yours, or that you have been specifically authorised by the owner to use it.
3.3. Confirmation
Once your order is placed, you will receive an email confirming receipt of your order. This email does not constitute acceptance of your order, which is subject to our acceptance. We will send you another email confirming dispatch of the products, at which point your order will become a binding contract between you and us.
3.4. User Accounts
If you create an account on our website, you agree to provide accurate, current, and complete information. It is your responsibility to keep your account details up to date and to maintain the confidentiality of your password. You are responsible for all activities that occur under your account.
If you believe that your password has been compromised or that there has been any unauthorised use of your account, please notify us immediately at keith@ourpreciousearth.co.uk.
When choosing a username or display name, you must not use the name of another person or entity unless you have the legal right to do so. Additionally, usernames that are offensive, vulgar, or obscene are not allowed.
4. Shipping and Delivery
4.1. Shipping Policy
We aim to dispatch all orders within 2-3 business days. We will notify you of any delay to this. Delivery times are estimates and commence from the date of shipping. We are not responsible for delays caused by shipping carriers or customs clearance.
4.2. International Shipping
For international orders, you are responsible for complying with all import laws and regulations and for paying all import duties and taxes.
5. Returns and Refunds
5.1. Return Policy
You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days after the day you receive the goods. To exercise the right to cancel, you must inform us of your decision by a clear statement via email.
5.2. Refunds
If you cancel your order within the cancellation period, we will refund all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may withhold a refund until we have received the returned goods or you have supplied evidence of having sent them back.
5.3. Return Shipping
You are responsible for the cost of returning the goods to us, except in cases where the goods are defective or not as described.
6. Limitation of Liability
6.1. Disclaimer
To the fullest extent permitted by law, Our Precious Earth makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, materials, or products included on this site. You expressly agree that your use of this website is at your sole risk.
6.2. Exclusions of Liability
Our Precious Earth does not guarantee that the website will be secure or free from bugs or viruses. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.
6.3. Limitations of Liability
To the extent permitted by law, Our Precious Earth will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or from any products purchased from us. Our total liability to you for any loss or damage arising in connection with this agreement shall be limited to the total amount paid by you for the products.
7. Intellectual Property
7.1. Ownership
All content included on the website, including but not limited to text, graphics, logos, images, and software, is the property of Our Precious Earth or its content suppliers and is protected by international copyright laws.
7.2. Restrictions
You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any material from this website in any form or by any means without prior written permission from Our Precious Earth.
7.3. Respecting Copyright and Intellectual Property
We take the intellectual property rights of others seriously. If you believe that content on our website is being used in a way that infringes on your copyright or other intellectual property rights, please let us know. If you are the copyright owner or have permission from the owner, and you believe that your work has been copied in a way that violates copyright law, you should send us a written notice by email with a detailed description of the issue.
Be aware that if you falsely claim that content is infringing on your copyright, you may be responsible for any damages, including legal costs.
8. Privacy Policy
8.1. Data Collection
We collect personal information from you when you place an order, create an account, subscribe to our newsletter, or fill out a form. This information may include names, email addresses, phone numbers, mailing addresses, billing addresses, and payment details (such as debit/credit card information). Our website also uses tracking technologies, including Google Analytics, to collect data about user behaviour and interactions on our site.
8.2. Use of Data
We use your personal information to process orders, provide customer support, improve our website, and communicate with you regarding your orders and our services. By using our website, you consent to the collection and use of your personal information as described in our Privacy Policy. For more details on how we handle your data, please refer to our Privacy Policy.
8.3. Data Protection
We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
9. Third-Party Links
9.1. Links to Other Websites
Our website may contain links to third-party websites or services that are not owned or controlled by Our Precious Earth. We have no control over, and are not responsible for, the content, privacy policies, or practices of any third-party websites or services.
9.2. No Responsibility
By using our website, you acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available on or through any third-party websites or services.
9.3 Your Responsibility
We strongly recommend that you read the terms and conditions and privacy policies of any third-party websites or services you visit.
10. Governing Law
10.1. Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms and Conditions
11.1. Modifications
We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the policies and Terms and Conditions in force at the time that you use the website or order goods from us, unless any change to those policies or these conditions is required by law or government authority.
12. Contact Information
12.1. Contact Us
If you have any questions about these Terms and Conditions, please contact us at keith@ourpreciousearth.co.uk.
13. Severability
13.1 Invalid Provisions and Remaining Terms
If any part of these Terms is found to be unenforceable or invalid, that part will be adjusted to achieve the same purpose as much as possible under the law. The rest of the Terms will continue to apply as normal.